At The Bran’s, we strive to provide premium quality products and a smooth shopping experience for our customers. Please read our Refunds & Cancellations Policy carefully before placing an order.
Order Cancellation Policy
We accept order cancellations within 8 hours of placing the order.
To request a cancellation, please contact our support team with your order details within the 8-hour window.
Once the cancellation is approved, the refund will be processed to the original payment method within 5–7 business days.
Orders that have already been processed, packed, or shipped cannot be cancelled.
Refund Policy
Refund requests are accepted only if:
The cancellation request is made within 8 hours of placing the order.
The order has not been shipped or processed.
Refunds will not be applicable for:
Requests made after 8 hours of order placement.
Incorrect size selection by the customer.
Minor color variations due to screen/display differences.
Used, washed, or damaged products caused after delivery.
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with:
Your order number
Clear photos/videos of unboxing the product.
After verification, we will provide a replacement or refund as applicable.
Refund Processing Time
Prepaid order refunds are processed within 5–7 business days after approval.
The actual credit timeline may vary depending on your bank or payment provider.
Contact Us
For cancellations, refunds, or any support-related queries, please contact us at:
Email: brans.since.2024@gmail.com
Business Hours: Monday – Saturday, 10 AM – 7 PM IST
Thank you for shopping with The Bran’s.