At The Bran’s, we are committed to delivering premium quality products to our customers. Every product goes through quality checks before dispatch. However, in rare cases, if you receive a defective or incorrect item, we’re here to help.
Please read our Exchange & Return Policy carefully.
Eligible Cases for Exchange & Return
We accept exchanges or returns only in the following situations:
Manufacturing defects
Wrong item delivered
To be eligible, customers must provide a clear unboxing video starting from the sealed package opening until the product is fully shown on camera.
The unboxing video is mandatory for verification purposes. Claims without a proper unboxing video may not be accepted.
Conditions for Exchange & Return
The request must be raised within 24 hours of delivery.
The product must be unused, unwashed, and in its original condition with tags and packaging intact.
The unboxing video must be clear and unedited.
Non-Eligible Cases
Exchange or return requests will not be accepted for:
Size issues or wrong size ordered by the customer
Change of mind after purchase
Minor color differences due to lighting or screen settings
Products damaged after use or washing
Requests made without an unboxing video
Exchange Process
Once your request is verified and approved:
We will arrange an exchange for the correct product or a replacement item.
If the replacement product is unavailable, a refund or store credit may be provided at our discretion.
Contact Support
To request an exchange or return, please contact us with:
Your order number
Clear unboxing video
Photos of the issue (if required)
Email: brans.since.2024@gmail.com
Business Hours: Monday – Saturday, 10 AM – 7 PM IST
Thank you for shopping with The Bran’s.