Frequently Asked Questions (FAQ)
Welcome to the FAQ section of The Bran’s. Here you’ll find answers to the most common questions about our products, orders, shipping, returns, and more.
Orders & Payments
How can I place an order?
Simply browse your favorite products, select your size, and click on Add to Cart. Proceed to checkout and complete the payment to place your order.
What payment methods do you accept?
We accept:
UPI
Debit/Credit Cards
Net Banking
Wallet Payments
Cash on Delivery (if available)
Will I receive an order confirmation?
Yes. Once your order is placed successfully, you will receive a confirmation via email or SMS.
Can I cancel my order?
Yes, orders can be cancelled within 8 hours of placing the order.
How do I cancel my order?
You can contact our support team with your order details within 8 hours of placing the order.
Shipping & Delivery
How long does delivery take?
Estimated delivery timelines:
Metro Cities: 3–5 business days
Other Locations: 5–8 business days
Do you offer free shipping?
Yes, we offer free shipping on all prepaid orders. (The Bran’s)
How can I track my order?
Once your order is shipped, you will receive a tracking link or tracking ID via email or SMS.
Do you ship across India?
Yes, we currently deliver across India.
What if my order gets delayed?
Delivery delays may happen due to courier issues, weather conditions, or high order volume. We appreciate your patience in such situations.
Exchange, Return & Refund
Do you accept returns or exchanges?
Yes, but only in the following cases:
Manufacturing defects
Wrong item delivered
Is an unboxing video mandatory?
Yes. A clear unboxing video is mandatory for all exchange or return claims.
Can I exchange a product for size issues?
No. We currently do not accept exchanges for incorrect size selection by customers.
How many days do I have to report an issue?
You must contact us within 48 hours of delivery.
When will I receive my refund?
Approved refunds are usually processed within 5–7 business days.
Product & Sizing
Are your t-shirts unisex?
Yes, most of our graphic t-shirts are designed as unisex fits. (The Bran’s)
What fabric do you use?
We use premium-quality cotton fabric focused on comfort, durability, and everyday wear.
How do I choose the correct size?
Please refer to the size chart available on the product page before placing your order.
Will the print fade after washing?
Our prints are made using high-quality printing techniques. Proper wash care helps maintain print quality for a long time.
Are the product colors exactly the same as shown?
Actual colors may vary slightly due to lighting and screen/display settings.
Wash Care
How should I wash my t-shirt?
For best results:
Machine wash cold
Wash inside out
Do not bleach
Avoid direct ironing on the print
Dry in shade
Can I iron the graphic print?
Avoid ironing directly on the print area.
Brand & Products
What is The Bran’s?
The Bran’s is a Kolkata-based premium graphic t-shirt brand focused on stylish, comfortable, and affordable fashion. (The Bran’s)
Where is The Bran’s based?
We are based in Kolkata. (The Bran’s)
What makes The Bran’s different?
We focus on:
Premium quality
Affordable pricing
Unique graphic designs
Fast and reliable service
Account & Support
Do I need an account to place an order?
No, you can place an order as a guest as well.
How can I contact customer support?
You can contact us via:
Email: brans.since.2024@gmail.com
Phone: 8240148098 (The Bran’s)
What are your support timings?
Monday – Saturday, 10 AM – 7 PM IST.
Safety & Trust
Are online payments secure?
Yes. All payments are processed through secure and trusted payment gateways.
Do you store card details?
No, we do not store your debit/credit card information.
How can I trust the quality?
At The Bran’s, quality is our top priority. Every product goes through quality checks before dispatch. (The Bran’s)
Offers & Discounts
Do you run sales or special offers?
Yes, we frequently run seasonal sales and limited-time offers on selected collections. (The Bran’s)
Can I use multiple discount codes together?
Only one discount code can usually be applied per order unless stated otherwise.
Still Have Questions?
If you still need help, feel free to contact us:
Email: brans.since.2024@gmail.com
Phone: 8240148098
Thank you for shopping with The Bran’s.